If you are using a physical USB dongle and the software asks for a password or says "Dongle Not Found":

: Modified software frequently crashes mid-cut, ruining expensive vinyl rolls and materials.

When opening an official inquiry with SAi Support, photograph the physical sticker text printed on your USB hardware dongle. The numbers etched into the metal or plastic casing are uniquely linked to your specific, legitimate software password inside SAi's global database.

Some older, cracked, or specifically patched versions required a password to match the software with a hardware USB key, as noted in some older support forums . Why You Need the Password/Key

| Error/Issue | Possible Cause | Solution | | :--- | :--- | :--- | | User number and password do not match | Typographical error in the entered User Number or Password. | Carefully re-enter the information. Pay close attention to similar characters (e.g., 'O' and '0', '1' and 'l'). Double-check your User Number against the one on your dongle. | | Software not recognizing the dongle | Windows may have overwritten the required Safenet dongle driver. | Reinstall the Safenet driver from the installation CD. Disable Bluetooth drivers temporarily, as they are known to cause conflicts. | | Forgotten installation password | The password from the original box or documentation has been lost. | The only legitimate solution is to (now known as Thinksai). They can assist in password recovery for verified license owners. | | Demo mode persists after installation | The software cannot detect the USB dongle. | Ensure the dongle is securely plugged in and the drivers are correctly installed. The software will run in a limited demo mode without a valid hardware key. |

: Click on the Forgot Password or Can't access your account? links on the login screen.