| Problem | Likely Cause | Solution | | :--- | :--- | :--- | | “File verification failed” | Wrong region firmware | Re-download using your IMEI. European firmware won’t flash on Asian hardware. | | Update stuck at 90% | Corrupt download | Check ZIP CRC. Use 7-Zip to test archive. | | 5G stops working after update | Modem firmware mismatch | Downgrade to previous version (if available) or contact ZTE support for a factory restore package. | | Admin password lost after update | Factory reset occurred | Use default printed on device sticker (not “admin/admin”). |