Using this tool requires local administrative privileges and, most importantly, the . Step 1: Disable Tamper Protection
Log into the official Sophos Support Portal and reference Knowledge Base Article KBA-000006929 to access authenticated download links.
In Sophos Central, go to the device and turn off Tamper Protection. sophoszap download
Before initiating a download, users must ensure several critical conditions are met to avoid system errors: SophosZap: Frequently asked questions - Sophos Support
If the uninstall fails, you may need to disable Tamper Protection via the user interface before uninstalling. Frequently Asked Questions Before initiating a download, users must ensure several
: The tool typically requires a system reboot, after which you must run the command a second time to complete the cleanup. Sophos Techvids For a visual walkthrough, you can view the Central Endpoint: How to Run the Sophos ZAP Tool video on the Sophos YouTube channel Are you experiencing a specific error code during a standard uninstall that I can help troubleshoot? AI responses may include mistakes. Learn more SophosZap: Frequently asked questions - Sophos Support
Right-click on and select Run as administrator . Step 3: Navigate to the Directory AI responses may include mistakes
: You must disable Tamper Protection before running the tool, or it will fail to execute its cleanup actions.