Standard osTicket requires agents to download files to view them. Preview plugins allow agents to view images, PDFs, and text attachments directly inside the ticket timeline using lightbox overlays.
: Tracks changes and actions taken by agents and users within the helpdesk. 2. Popular Community & Third-Party Plugins
: Synchronizes ticket statuses between osTicket and JIRA projects.
Just like core software, plugins receive security patches and performance updates. Periodically check developer repositories (like GitHub) for newer releases of your installed community tools.
: Adds a layer of security by requiring a second factor for agent logins. Help Desk Audit
Uploads all help desk attachments directly to an AWS cloud bucket to save local server space. Authentications and Single Sign-On (SSO)
