Sometimes the PC registers the pad as a Nintendo Switch Controller instead of an Xbox (XInput) controller.

Launch the app and turn on your controller in the corresponding mobile pairing mode (e.g., for Android, or B + Home for iOS).

your controller by holding the Home button for 5 seconds.

If a newer version is available, follow the on-screen prompts to "Continue to Upgrade". Troubleshooting

Do not disconnect the cable while the progress bar loads to 100%.

What are you currently trying to update the controller with (Android, iOS, or PC)?

If you are experiencing random disconnections in Bluetooth mode or the RGB lighting freezing, a firmware update is the first (and often only) cure.