| Issue | Possible Cause | Suggested Solution | | :--- | :--- | :--- | | | The item is heavier than the scale's capacity or an overload condition. | Immediately remove the weight from the platform to prevent damage. | | Scale will not turn on | The power cord is loose, there's no power at the outlet, or the internal battery is depleted. | Check the power cord connection. Verify the outlet has power. If using battery power, charge the scale. | | Weighing reading is unstable or inaccurate | The scale is on an unstable surface, is not zeroed, is affected by air currents, or requires calibration. | Place the scale on a solid, level surface away from drafts. Press ZERO to reset. If the problem persists, re-calibrate. | | Labels or receipts are not printing | The paper roll is empty, loaded incorrectly, or jammed. The thermal head may be dirty. | Install a new roll of paper, ensuring it is loaded with the correct side facing up. Clean the thermal head as described above. | | Label printing is faint or has missing lines | The thermal head is dirty or worn. | Clean the thermal head with isopropyl alcohol. If cleaning doesn't help, the print head may need replacement. | | Error code when trying to access a function | The scale may be in an incorrect operating mode, or the function may be password-protected. | Refer to the official manual for the specific error code. Try exiting to weighing mode. |
Enter the price per kilogram or per piece and press TOTAL/ENTER . digi sm500 scale user manual
The maximum tare capacity is equal to the scale’s maximum capacity. Using tare is essential for deli and meat counters. | Issue | Possible Cause | Suggested Solution
A: Use the Ethernet port or RS‑232 serial connection. You will need DIGI’s PC software or a custom application to upload/download data. | Check the power cord connection
Place the food item inside the empty container on the scale. Enter the item PLU code and press . Press [PRINT] to issue a label showing net weight only. 6. Troubleshooting and Error Codes
Used when a PLU is not programmed.
Calibration access is often password‑protected or requires physical switch access. Improper calibration can lead to inaccurate weighing and potential legal penalties. Always use certified calibration weights.